• Syracuse, NY, USA
  • Full Time

Customer Service Representative

Cryomech is a Syracuse based high tech manufacturer.  We are a recognized leader in the design and manufacture of a diverse line of cryogenic products serving the entire globe. We pride ourselves on maintaining a culture of teaching and learning.  If you have the drive, we can teach you to do any job.

Position Summary

This position is an entry level position responsible for processing requests for information from prospective customers, generating sales quotations and order acknowledgements upon receipt of formal purchase orders.

Essential Duties and Responsibilities

  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Processes customer orders/changes according to established department policies and procedures.
  • Works closely with the accounting department on clearing and processing letters of credit (LOC) payments.
  • Provides timely feedback regarding customer concerns.

Qualifications and Education Requirements

  • High School diploma/GED with six months to one year related experience and/or training; Associates degree or equivalent from two-year college or technical school preferred; or equivalent combination of education and experience.

Employee Benefits

  • Cryomech offers a generous benefits package including health, dental, vision, 401K, long and short-term disability, life, employee stock ownership plan (ESOP), training, tuition reimbursement, and Paid Time Off (PTO).

Cryomech is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of disability status, veteran status, or any other New York State or federally protected characteristic.


You will receive a confirmation email after you submit the first part of the application.  If you do not receive an email, please check your spam folder.

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